< Support Policy

As of January 11, 2008, we have modified the way we provide support for our site users.

Customer Support Package
Twelve (12) months of expert customer support can be purchased annually for $50.

This support package includes:

  • Unlimited one-on-one phone and email customer support for PER 1.0
  • PER 1.0 Multimedia Online Tutorial
  • Comprehensive PER User Guide
  • Access to the Private PER Support Forum, where you can post your most perplexing and challenging planning questions as well as find tips for using PER effectively
  • Our Learnopedia Resource Library which includes

     - Unlimited access to Ask Your Librarian!

     - Detailed descriptions of important academic concepts

     - Access to our subscription of Encyclopedia Britannica Online School Edition

     - Special Offers from our Partners

For website users who choose not to purchase our Customer Support Package, we offer a limited form of free PER support through our FAQs and user Forums. If you decide not to purchase the Customer Support Package, one on one PER telephone and email support will not be available after January 11, 2008.

Store Support
If you have purchased materials through our Online Store and need assistance with your order, please send an email to: Orders@Home-School-Inc.com.